Lean Thinking

Don't Panic I.T. Solutions - Items filtered by date: March 2018
Published in Agile

I have been talking a lot about leadership and the part leadership plays in agility. A lot of the feedback I get on that are comments along the lines of "that's great but I can't talk to leaders". When I dig further, there are two separate problems here. One is an access problem. Some organisations make it difficult to talk to leaders, and sometimes someone will be in an engagement at a level where access is extremely difficult to arrange. Team coaches can often find it hard to get access to senior leaders because they are engaged at the team level. There isn't much I can do about that problem. The other class of people are ones who basically respond "because I don't know how".

The facetious answer is "well you engage your brain, open your mouth and words come out". But so many people have said it that it got me wondering why. Why do so many people have this in their heads? Why do so many people say to me that " you can't just walk up to leaders and talk to them, you need to handle them differently". Why do I keep getting told that "only specialist leadership coaches can talk to leaders"? Apart from specialist leadership coaches trying to secure their future work pipeline, that is all absolute crap. Leaders are people just like the rest of us, with the same concerns and pressures as the rest of us. They are not some alien species that needs to be handled in a special way. I think the main problem is a language one. People start talking to leaders in the same way they talk to teams and it just doesn't connect. Then they get discouraged and leaders become this remote species that you can't talk to. So I'm going to give you my 7 point cheat sheet for leadership communication to help get those conversations started.

Published in Agile

There has been a lot of talk at work about increasing empowerment and employee engagement. The common complaint I get from management is that "we have empowered our people but they just won't make use of it". It's a common story. Management gives empowerment but nothing at all happens. Things go on as they did before - everyone looks to management for direction. No one takes initiative. No one takes ownership. No one is empowered.

Empowerment takes more than a few words from management. You can't just tell people they are empowered and lo and behold, they are empowered. Empowerment is something people can't be given. They need to take it, it isn't something you can give. It is something people need to become. Management can't give empowerment. What they need to do is create an environment that allows people to become empowered.

Calendar

« March 2018 »
Mon Tue Wed Thu Fri Sat Sun
      1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30 31