Lean Thinking

Don't Panic I.T. Solutions - Items filtered by date: Tuesday, 03 April 2018
03 April 2018

The Solution Trap

Published in Agile

"Don't come to me with problems", says the boss, "Come to me with solutions". We've all heard it before. It's supposed to be terrifically empowering - giving people the agency to fix their own roles instead of expecting the boss to do it for them. It's become a kind of mantra for modern management. Empower your people. Ask them for solutions. And it can be empowering. Sometimes.

Quite often though, I find myself talking to a leader in an organisation who says something like "I don't like having problem discussions with my people. They always just whinge at me. They never come to me with solutions. I have empowered them to come up with solutions but they don't, they just whinge all the time". When we look a bit deeper at the reasons for that (usually by asking the leader what they would do about the problem if they had to solve it), it's usually because the problem is actually quite hard to solve. There may not be a clear solution. The symptoms are usually apparent but the causes may not be. The data to understand and solve the problem may not exist. Jumping straight to a solution in this case is not a good idea. I call it the solution trap.

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